As a business owner in the digital age, understanding the performance of your Google Business Profile (GBP) is crucial. 

While it's easy to get lost in the multitude of metrics available, focusing on the key performance indicators can provide valuable insights into your business's online presence and customer interactions. 

In this post, we'll delve into the most important Google Business Profile metrics that local businesses should monitor and explain what each metric signifies for the sustainability and success of your business.

The importance of GBP metrics


Your Google Business Profile is more than just an online listing. It's a dynamic snapshot of your business, offering potential customers a glimpse into what you offer. By analyzing the right metrics, you can gauge customer engagement, discover how your business is being found, and identify areas for improvement.

Here are a few notable benefits of GBP metrics and why you should care about them:

  • Enhancing online visibility — GBP metrics provide insights into how your business appears on Google Search and Maps. By understanding metrics like views and how people discovered your profile, you can optimize your online presence, ensuring your business stands out in the vast digital landscape.
  • Customer insights and behavior — Metrics such as the search terms used to find your business, the number of direction requests, and menu views (for restaurants) reveal what interests your customers and how they interact with your profile. This information is invaluable for tailoring your offerings and marketing strategies to meet customer needs and preferences.
  • Performance tracking and improvement — Regularly monitoring metrics like website clicks, calls, messages, and bookings gives you a clear picture of your business's performance. You can identify trends, peak engagement times, and areas needing improvement. This ongoing analysis helps in fine-tuning your marketing efforts for better ROI.
  • Local SEO optimization — For local businesses, GBP metrics are integral in optimizing for local SEO. Understanding how users interact with your profile locally, through direction requests and local search terms, can help you better target your local audience.
  • Reputation management — Metrics such as response rates to messages and reviews can significantly impact your business's reputation. Prompt and effective communication reflected in these metrics can enhance customer trust and loyalty.
  • Data-driven decision-making — GBP metrics provide a wealth of data that can inform critical business decisions. From operational adjustments like staffing based on call and booking trends to strategic marketing decisions guided by customer interaction patterns, these metrics serve as a compass for business growth.

Now that you understand the importance of GBP metrics, here are the top 7 that you should keep a close eye on.

Note that some of these metrics may be industry-specific and not visible in your dashboard.

1. Views: Understanding visibility

The 'Views' metric is a fundamental indicator of how many people have seen your Google Business Profile. This metric is divided into two categories: those who found your profile on Google Search and those who discovered it on Google Maps. 

Monitoring views is essential as it reflects the visibility and reach of your business online. An increase in views often correlates with effective SEO strategies and heightened brand awareness.

This metric provides insights into how users are finding your profile. It includes the keywords they used in their search queries. By understanding the search terms leading to your profile, you can tailor your content and SEO strategies to align more closely with what your potential customers are looking for. 

Regular monitoring of these terms can also help you stay ahead of trends and changes in customer behavior.

2. Call insights: Gauging customer interaction

The 'Calls' metric shows the number of calls initiated from your GBP, offering a clear indicator of direct customer engagement. 

This metric primarily records calls made from mobile devices through the click-to-call button. Tracking this data can help you understand peak call times and adjust your staffing accordingly.

3. Message metrics: Assessing responsiveness

For businesses utilizing the GBP's Messages/Chat feature, this metric is invaluable. It not only shows the volume of messages received but also your response rate and average response time. 

Timely and efficient communication with potential customers can enhance your reputation and increase the likelihood of conversions.

4. Booking insights: Converting interest into action

The 'Bookings' metric tracks the number of completed bookings made through your GBP. 

This data is crucial for businesses like restaurants or service providers, as it directly correlates to customer conversion rates. Understanding your booking trends can help you manage resources more effectively and identify peak demand periods.

5. Direction requests: Local engagement

The 'Directions' metric is particularly relevant for businesses with a physical location. It shows how many people have used your GBP to get directions to your location. 

High numbers in this metric can indicate effective local SEO and a strong local presence.

6. Menu and food order metrics: Culinary attraction

For restaurants and eateries, the 'Menu' and 'Food orders' metrics are key. Menu views reflect customer interest in your offerings, while food order counts show actual conversions, indicating the effectiveness of your online menu in driving sales.

7. Website and booking clicks: Driving online traffic

The 'Website clicks' metric measures how often people click through to your website from your GBP. 

This metric is a direct indicator of online interest and can be a powerful tool for driving traffic to your site. Similarly, 'Booking clicks' for hotels and similar businesses show customer engagement and interest in making reservations.

How to access Google Business Profile’s performance insights

Now you know what are some of the most powerful and valuable Google Business Profile metrics and performance insights that you need to follow closely.

But how do you access them?

In case you don’t know, here is a quick guide on how to find these metrics. Spoilers: it’s really easy.

If you’re on desktop, you can find the ‘Performance’ tab in the top menu — right above the cards.

On the other hand, if you’re on mobile and want to access Google Business Profile’s performance and insights, you need to open the Google Maps app. Once you have, go to your Business Profile.

Next, tap on Performance (which you can typically find just above the Recommended Actions section. Then tap on ‘See More’ to find all the metrics, such as Calls, Messages, Bookings, etc.

Conclusion: The power of data-driven strategies

Regularly monitoring these metrics on your Google Business Profile can provide you with a wealth of information about your customers and how they interact with your business online. 

By understanding and responding to these insights, you can refine your online presence, enhance customer engagement, and ultimately drive business growth.

Stay informed, stay ahead, and keep evolving with the ever-changing digital landscape. Your Google Business Profile is more than just a listing; it's a powerful tool for business growth and customer engagement.